Terms and Conditions

Effective Date: July 12, 2026

Welcome to Social Live. By accessing or using our website and services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our website or engaging our services.

1. Acceptance of Terms

By accessing the Social Live website or purchasing any of our services, you agree to these Terms & Conditions, our Privacy Policy, and any other policies published on our website.

2. About Social Live

Social Live is a digital marketing agency providing professional online marketing solutions, including but not limited to:

• Search Engine Optimization (SEO)
• Google Ads Management
• Meta Ads Management
• Social Media Marketing (SMM)
• Performance Marketing
• Website Design & Development
• E-commerce Marketing
• Local SEO & Google Business Profile Optimization
• Content Marketing
• Branding
• Marketing Automation
• Lead Generation
• Email & WhatsApp Marketing
• Conversion Rate Optimization (CRO)

3. Service Agreement

All services are provided according to the agreed proposal, quotation, or contract.

Project scope, timelines, pricing, and deliverables will be confirmed before work begins. Any additional work requested outside the agreed scope may incur extra charges.

4. Client Responsibilities

Clients agree to:

• Provide accurate and complete information.
• Supply required content, images, and access credentials on time.
• Review and approve deliverables promptly.
• Cooperate throughout the project duration.

Delays caused by missing information or approvals may affect project timelines.

5. Payments

• Payments must be made according to the agreed payment schedule.
• Projects may require an advance payment before work begins.
• Delayed payments may result in suspension of services.
• All fees are non-refundable unless otherwise agreed in writing.

6. Intellectual Property

Upon full payment, ownership of approved website designs, graphics, and other deliverables specifically created for the client will be transferred where applicable.

Social Live retains ownership of:

• Internal processes
• Proprietary tools
• Templates
• Software
• Marketing methodologies
• Pre-existing intellectual property

7. SEO Disclaimer

Search engine rankings depend on many external factors beyond our control.

While we follow industry best practices, Social Live does not guarantee first-page rankings, specific keyword positions, or a fixed increase in traffic or revenue.

8. Advertising Disclaimer

For Google Ads, Meta Ads, and other paid advertising platforms:

• Advertising budgets are paid separately unless otherwise agreed.
• Platform policies and account approvals are controlled by the respective advertising platforms.
• Campaign performance may vary depending on competition, industry, targeting, and market conditions.

9. Website Development

Clients are responsible for reviewing and approving website content before launch.

Social Live is not responsible for issues resulting from third-party plugins, hosting providers, or unauthorized modifications made after project delivery.

10. Third-Party Services

Some services may involve third-party platforms, including:

• Google
• Meta
• WordPress
• Shopify
• WooCommerce
• Hosting providers
• Payment gateways
• Marketing software

Social Live is not responsible for service interruptions, policy changes, or technical issues caused by third-party providers.

11. Limitation of Liability

To the maximum extent permitted by law, Social Live shall not be liable for:

• Loss of profits
• Business interruption
• Loss of data
• Indirect or consequential damages
• Search engine algorithm updates
• Platform policy changes

Our total liability shall not exceed the amount paid by the client for the specific service giving rise to the claim.

12. Confidentiality

We respect client confidentiality and will not disclose confidential information to third parties unless required by law or authorized by the client.

13. Cancellation & Termination

Either party may terminate services by providing written notice.

Any completed work performed before termination remains payable.

Social Live reserves the right to suspend or terminate services for non-payment, misuse, abusive behavior, or violation of these Terms.

14. Refund Policy

Unless otherwise specified in a written agreement:

• Advance payments are generally non-refundable.
• Refunds are not available for completed work or digital marketing services already delivered.
• Any approved refund will be processed according to the agreed terms.

15. Privacy

Your use of our website is also governed by our Privacy Policy. We encourage you to review it to understand how we collect, use, and protect your information.

16. Changes to These Terms

Social Live may update these Terms & Conditions at any time. Updated versions will be published on this page with a revised effective date.

17. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of the competent courts in India.

18. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Social Live

Email: info@sociallive.in

Phone: +91-9773938530